When you submit an order, we will make all diligent efforts to get your merchandise out to you in a timely manner. All orders will ship within 3 business days. Please note once your order ships, no changes can be made to a shipping address.
We do not ship on holidays or weekends. If your order is placed over the weekend, your order will be processed on Monday (holidays excluded). We ship via USPS and FedEx. Please allow 5-7 business days for delivery, excluding holidays. If an item is out of stock at the time you place your order, we will notify you if and when the item will be available
Need your purchase in a hurry?
For your convenience we can expedite your order. We offer both 2nd day as well as overnight options, excluding holidays. We treat these orders with extra urgency. They will leave our warehouse the following business day as long as your order is placed by 4PM EST the previous day.
Tracking information is provided via e-mail within 3 business days from day order is placed (typically sooner on weekdays).
For orders shipping outside of the United States, we do not take responsibility for duty or brokerage fees or for shipping delays due to customs clearance. Shipping fee is for shipping & handling only - no local duties or taxes are included. We ship our packages via USPS and delivery can take up to 2-3 weeks. All applicable taxes and duties are the responsibility of the customer. We cannot guarantee the total of these fees as it varies country to country. Shipping charges are non- refundable if the package is refused or due to a customer's failure to pay duties and taxes.
We want to get orders out to you as fast as possible. Due to the quick speed at which they are processed we are unable to cancel an order once it has been entered into our system. When you receive your purchase and if you are dissatisfied, we accept returns of unworn garments with original tags attached in the same condition as received with the exception of panties & mens boxers. For more detailed information please see our Returns & Exchanges policy.