RETURNS & EXCHANGES

We take great pride in providing you with high quality and value.  If you are dissatisfied with a purchase, we will assist you with a prompt reply.  Our 100% guarantee ensures that every item you purchase at LINDA HARTMAN meets your standards.  If it does not meet your expectations you may request a return within 7 days with original receipt and all merchandise tags attached for a refund.    

ALL PURCHASES OF SALE ITEMS ARE FINAL.   

To request a return please email LindaHartman.E-News@mindspring.com with a reason for return, order number, name and telephone number a Return Authorization Number will be issued.  You will be emailed a return form once a request has been initiated.  To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning.  Returns will not be processed without a return authorization number.  Please allow 10 business days for your return to be processed from receipt of goods.  We will notify you via e-mail of your refund status once we have received and processed the returned item.  Shipping fees are non-refundable.

Customers will be responsible for all return shipping costs.  Send your package including your return form, via a prepaid, traceable method to ensure a safe and documented delivery to:

LINDA HARTMAN

Attn: Returns Center

PO Box 6448

Raleigh, NC 27628

For a return, you are responsible for the cost of returning the merchandise.  In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately.  We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replaced merchandise.  We know that Lingerie is personal.  We therefore take extra care to inspect and test all returned items to ensure they are in new and pristine condition before returning anything to our inventory.  We request that, if you're unsure about your purchase, you try your new garment on only over your own clean underwear.  Due to the personal nature of our product, we cannot accept returns of panties & boxers for sanitation concerns.  In the event that we refuse a refund due to indications that the item was worn and/or used, the item will be returned to the purchaser.      

If you have any additional inquiries, please direct your questions, comments, praises and concerns to:

LindaHartman.E-News@mindspring.com.